Weather Event

In a life threatening emergency call Triple Zero (000)

For non-life threatening flood and storm emergency assistance during severe weather events call 132500, visit 132500.qld.gov.au or use the SES Assistance QLD App. 

SES Website - https://www.ses.qld.gov.au/contact-us 

• Prepare an Emergency Kit:
  • Drinking water (at least 3 days’ supply per person)
  • Non-perishable food
  • Torches and extra batteries
  • First aid kit and medications
  • Important documents in waterproof containers
  • Battery-powered radio
  • Cash in small denominations
  • Extra clothing and blankets
  • Essential toiletries
  • Emergency contacts list
• Protect Your Home:
  • Elevate electrical appliances and valuable items
  • Check if downpipes are free from leafy material and obstructions
  • Identify and prepare to shut off electricity, gas, and water supply if needed and if safe to do so
• Plan for Evacuation:
  • Know your evacuation routes and local emergency shelters.
  • Prepare your vehicle with a full tank of fuel and emergency supplies.
  • Have a plan for pets and livestock.
  • Communicate emergency plans with family members.
• During a Flood
  • Move to higher ground or the highest floor of your home.
  • Stay away from drains, rivers or fast flowing water.
  • Listen to emergency announcements for updates and instructions.
  • Avoid using electrical appliances if water is present.
• If You Must Evacuate:
  • Leave immediately if instructed by authorities.
  • Avoid walking or driving through floodwaters.
  • Use designated evacuation routes and avoid shortcuts.
  • If trapped in a vehicle, abandon it and seek higher ground if safe to do so.
• After a Flood
  • Ensure Personal Safety:
    • Wait for official clearance before returning home.
    • Avoid floodwaters, which may be contaminated or hiding hazards.
    • Check for structural damage before entering buildings.
    • Avoid downed power lines and report them to authorities.
  • Clean Up Safely:
    • Wear protective clothing, gloves, and boots.
    • Use proper ventilation when cleaning and disinfecting.
    • Dispose of contaminated food and water supplies.
    • Photograph damage for insurance claims.
  • Seek Assistance:
    • Contact emergency services for medical or structural concerns.
    • Apply for disaster relief if applicable.
    • Check in with family, friends, and neighbors to ensure their safety.

If you have any concerns, please reach to the team!